Terms and Conditions
Terms and Conditions - Ajwa Al Yamamah Establishment
1. Service Booking: By booking a maintenance appointment via our website, you agree to provide accurate information regarding the appliance type and the service location.
2. Spare Parts Policy:
The provision of necessary spare parts for the repair is solely the responsibility of the customer.
Ajwa Al Yamamah provides a complimentary procurement service to help customers get the required parts. This is a free-of-charge service (no additional fees for buying), but the customer must pay the full cost of the spare parts upon delivery/installation.
Disclaimer: All spare parts are provided without any warranty from our establishment.
3. Service Warranty:
We offer a limited warranty on our labor (service provided) for a period of 3 days from the date of service completion.
This warranty is only valid if the recurring issue is the exact same problem that was originally repaired.
The final authority to diagnose the nature of the issue and determine if it falls under the warranty resides exclusively with Ajwa Al Yamamah technicians.
4. Limitation of Liability: Ajwa Al Yamamah is not responsible for any malfunctions or damages resulting from faulty spare parts or any pre-existing issues in the appliance that were not apparent during the initial inspection.